Please review our Frequently Asked Questions (below) to see if your question has been answered. If not, fill in a request, and we will add it to the sheet below.
Our Support Policy is as follows:
Free Editions do not include support or portal.
Purchased Professional Edition include:
One (1) initial session including up to thirty (30) minutes of setup, installation, and activation assistance within thirty (30) days of purchases made directly from www.CreditDetailer.com website with payments made directly to Credit Detailer LLC, (of NH). This also applies to package upgrades, maintenance renewals, and version upgrades. Any additional support require that you purchase a support package from our 3rd party service provider. Support is not included in any "Economy Packages".
Please note, that if software has been purchased from a 3rd party, such as, a private party, you bought someone else's company, eBay, craigslist, or a reseller website, etc. (collectively, any website that is not www.CreditDetailer.com and you have not made payment to us directly), then you will be required to pay for setup, installation, or activation, unless you contact the seller for a valid support token.
Our authorized resellers are equipped to manage support needs them self, so please contact them regarding new installations and activations.
Due to the technical nature of support, we do not provide support by phone, only by online methods.
You may leave a voicemail, but we will respond by email only.
Still want a human?
Premium remote technical assistance is available from OnlineTechDesk.net or other 3rd party support sites (at right).
Why no support by phone? We are able to keep our software prices low because we decouple the support costs from the software license price. By doing this, you pay the bare minimum for the software and only pay for support if you really need it, also only what you use, rather than paying for it upfront costs or monthly charges.
We have realized that most of our customers never used the support we made available in the past, however, for the small amount of people that do, we have listed 3rd party services that perform technical support on computers. Our normal price for the software plus support is $995, by removing the support costs from the package, we are able to offer the software for about half that amount and lower in certain cases. By allowing you to pay for support on an as-needed basis, you are saving on the over all cost of the software!
*Free Editions do not include support.
Other Support Links
3rd Party Support Options
The companies listed below are 3rd Party companies that offer general PC support to handle issues with hard drive crashes, software and printer installation. Feel free to research each company for your support needs.
iYogi.net (about $140/year unlimited)
All Prices are estimates and not guaranteed. Results may vary per company.
Get one free 30 minute session with OnlineTechDesk.net with the purchase of Software Package*
*Excludes add-on seats, online portal, and website purchases. Not available for other support sites. Only available within 30 days from purchase date. All additional minutes or sessions require premium charges.
Frequently Asked Questions - Start Here